Hello from SOS|Support! I'm a few days late for July's newsletter having spent last week in Lake Powell with family and friends...
We are excited as nearly 5 months of coaching/training on our ticketing system looks to bring an improved client experience. Our client support issues are being managed through Priority, Urgency, and SLA's. Our technicians are getting away from ticket lists, and working out of awesome...
Welcome to 2024 We are officially out of the woods with the Holidays and back to business. I am super proud of our Team here at SOS. There were a few events over the holidays/days off that they jumped on - some without our clients even...
December is Here December is a crazy month! Personally, our family has 2 birthdays in December, add on Christmas, parties, events, new years, etc...
Vulnerability in WebP and Libwebp **This is crucial and should be examined by your management** A new photo format for webpages is called WebP. It loads more quickly, is better for browsers, has higher quality, and less file sizes. Since Log4j, this is the most important...
MARK YOUR CALENDARS: September 27 10AM-2PM - SOS Small Business Summit Mayor Trent Staggs: Our Keynote Speaker! Amanda Millerberg: Service Coordinator to the First Lady of Utah, Abby Cox Kevin Lopez: Director over State of Utah Information Technology, Networking Dr. Michael Brown: Health/Wellness Jeremy Hancock: Importance of...
