With Hybrid Managed Services, you get unlimited remote technical support,
server management, website hosting, antivirus protection, and much more.
This is an ideal solution for companies who want the benefits of a managed service but don’t want the expense or headaches of managing their own servers or network.
SOS Guardian – Remote Network Monitoring
The Guardian is your remote SOS Support Solution. SOS|Guardian is a tool installed on computers and servers that give remote support with 24/7 monitoring. When you include SOS Remote Support on your systems you will be up and running faster saving drive time to your location. Up to 80% of all fixes can be done remotely and quickly. We can often be connected within 30 minutes remotely for support tickets.
Benefits of Using SOS|Guardian:
Benefits of Using SOS|Guardian:
Remote support ability
Weekly email status updates on all computers
Instant notification sent to SOS|Support of server going down or virus detected
24/7 client-enabled status dashboard accessible online
Hybrid IT provides a mix of pro-active and re-active support designed for low maintenance customers who need the quickest response and highest level support when the need arises. VIP hourly rates apply for technical support and engineer support, with discounted pre-paid block hour options available.
Our SOS MSP Hybrid starts at $20 per user per month / per endpoint
SOS IT Unleashed
Local Helpdesk – A friendly IT Helpdesk at your service
Monitoring – 24/7/365 Monitoring of your IT and Cloud Infrastructure
IT Planning – Regular IT Catch-up on budgets/planning
Vendor Management – we deal with your other IT vendors on your behalf
Office 365 Billing, Management, and Escalation Support
Dell Business Class Servers and Workstations
Computer Repair and Tune-ups
Disaster Recovery and Backups
Server & Network Designand Implementation
Network Security and Next Generation Firewalls
Zero Day Cyber-Warfare security and protection
System Setup – Troubleshooting
SOS IT Unleashed Premium
Unlimited Onsite/Remote Business Hours Support
Unlimited After-Hours Remote Support
Guaranteed Response Time / Service Level Agreement
The hourly rate is discounted by $25/hour, and its billed in 15 min.
Increments for remote work, and 1 hour plus travel for onsite work.
With Hybrid Managed Services, you get unlimited remote technical support, server management, website hosting, antivirus protection, and much more.
SOS|Support is not just another managed services provider—we’re your partner in IT security. We offer 24/7 monitoring of your servers so that if there’s an issue, we can fix it before it becomes an emergency.
We’ll help you build a custom disaster recovery plan tailored to your business needs and budget. And when you’re ready to scale up or out, we’ll be there with you every step of the way.
Frequent Questions and Answers
What are the standard Helpdesk Hours?
Our helpdesk is available 9am – 5:00pm Monday to Friday excluding Holidays. This plan has some different capabilities as well, offering 24/7
Can I have regular onsite visits?
Absolutely, in fact, we encourage every client of ours to have regular visits. Most productivity affecting IT issues go ignored until the IT person “walks past”.
Do you support Tablets and Phones?
Absolutely, we live in an age where everyone is connected all the time and we can assist your team with this. They will need to be included in the Agreement for unlimited support
Is there a minimum of a price I need to pay for SOS Support services?
Monthly Packages Start at $20 per user per month
What is the SOS Support coverage area?
Salt Lake City, Park City, Heber City, Murray, Sugarhouse, Midvale, West Jordan, South Jordan, Riverton, Herriman, Saratoga Springs, American Fork, Pleasant Grove, Orem, Provo, Springville, Highland, Layton, North Salt Lake, Bountiful, Kaysville, Ogden, South Ogden, West Valley, West Valley City, South Salt Lake, Greater Salt Lake Area, Wasatch Front, Jeremy Ranch, Kimball Junction, Sandy, Draper, Taylorsville, Fort Union, Magna, Tooele, Stansbury Park, Tooele County, Salt Lake County, Davis County, and Utah County