What’s it about?

With Hybrid Managed Services, you get unlimited remote technical support,
server management, website hosting, antivirus protection, and much more.

This is an ideal solution for companies who want the benefits of a managed service but don’t want the expense or headaches of managing their own servers or network.

SOS Guardian – Remote Network Monitoring

The Guardian is your remote SOS Support Solution. SOS|Guardian is a tool installed on computers and servers that give remote support with 24/7 monitoring. When you include SOS Remote Support on your systems you will be up and running faster saving drive time to your location. Up to 80% of all fixes can be done remotely and quickly. We can often be connected within 30 minutes remotely for support tickets.

Benefits of Using SOS|Guardian:

• Benefits of Using SOS|Guardian:

  • Remote support ability

  • 24/7 monitoring

  • Weekly email status updates on all computers

  • Instant notification sent to SOS|Support of server going down or virus detected

  • 24/7 client-enabled status dashboard accessible online

Hybrid IT provides a mix of pro-active and re-active support designed for low maintenance customers who need the quickest response and highest level support when the need arises. VIP hourly rates apply for technical support and engineer support, with discounted pre-paid block hour options available.

Our SOS MSP Hybrid starts at $20 per user per month / per endpoint

SOS IT Unleashed Premium

• Unlimited Onsite/Remote Business Hours Support
• Unlimited After-Hours Remote Support
• Guaranteed Response Time / Service Level Agreement
• 24/7/365 Server and PC Monitoring
• SOS Guardian
• SOS Managed Antivirus
• SOS Pro-Active Maintenance
• SOS Offsite Backup
• Workplace File Sync Share Cloud Server
• Managed Firewall Cyber-Security
• Google GSuite/Office 365
• Network Monitoring on Steroids
• Cyber Hawk Internal Network Security (SSN, PCI, etc.)
• Huntress Labs Zero Day Threat Protection
• Backup Monitoring and Testing
• Server and PC Security and Maintenance
• Monthly Executive Report
• Quarterly CIO/IT Management Meeting

SOS MSP Hybrid

• SOS Guardian
• SOS Managed Antivirus
• SOS Pro-Active Maintenance
• SOS Offsite Backup
• Workplace File Sync Share Cloud Server
• Managed Firewall Cyber-Security
• Network Monitoring on Steroids
• Network and Server Auditing
• Google GSuite/Office 365
• Core IT/Network Services
• IT Documentation
• Monthly Reporting
• VIP Hourly Ratefor Additional Work.

The hourly rate is discounted by $25/hour, and its billed in 15 min.

Increments for remote work, and 1 hour plus travel for onsite work.

With Hybrid Managed Services, you get unlimited remote technical support, server management, website hosting, antivirus protection, and much more.

SOS|Support is not just another managed services provider—we’re your partner in IT security. We offer 24/7 monitoring of your servers so that if there’s an issue, we can fix it before it becomes an emergency.

We’ll help you build a custom disaster recovery plan tailored to your business needs and budget. And when you’re ready to scale up or out, we’ll be there with you every step of the way.

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Contact Us!

Frequent Questions and Answers

What are the standard Helpdesk Hours?

Our helpdesk is available 9am – 5:00pm Monday to Friday excluding Holidays. This plan has some different capabilities as well, offering 24/7

Can I have regular onsite visits?

Absolutely, in fact, we encourage every client of ours to have regular visits. Most productivity affecting IT issues go ignored until the IT person “walks past”.

Do you support Tablets and Phones?

Absolutely, we live in an age where everyone is connected all the time and we can assist your team with this. They will need to be included in the Agreement for unlimited support

Is there a minimum of a price I need to pay for SOS Support services?

Monthly Packages Start at $20 per user per month

What is the SOS Support coverage area?

Salt Lake City, Park City, Heber City, Murray, Sugarhouse, Midvale, West Jordan, South Jordan, Riverton, Herriman, Saratoga Springs, American Fork, Pleasant Grove, Orem, Provo, Springville, Highland, Layton, North Salt Lake, Bountiful, Kaysville, Ogden, South Ogden, West Valley, West Valley City, South Salt Lake, Greater Salt Lake Area, Wasatch Front, Jeremy Ranch, Kimball Junction, Sandy, Draper, Taylorsville, Fort Union, Magna, Tooele, Stansbury Park, Tooele County, Salt Lake County, Davis County, and Utah County

What if I’m just starting my business?

Don’t worry! We’ve supported brand-new businesses.

When is After-Hours Support Available?

Simple, 24x7x365. Whilst we may not be able to respond as fast as we can during business hours, we will always aim to do our best. After Hours / Emergency rates apply

What technologies do you support?

We have in-house experience with loads of different technologies (Microsoft, Apple, Google, Linux, and much more)

Can I cancel my Agreement?

Absolutely: if we break any of the conditions, our commitment to you is then you have grounds to cancel your agreement with us and walk away.

Do you have standard forms we can use?

Absolutely, we have a vast array of Computer and Email Policies, Privacy Policies, and Other forms. Ask us for more details

Is the Cloud useful for my business?

We strongly believe a “Hybrid Approach” is currently the best approach to utilizing Cloud technologies. A mixture of onsite and offsite infrastructure works for most businesses.