Frequent Questions and Answers

What are the standard Helpdesk Hours?


Our helpdesk is available 9am – 5:00pm Monday to Friday excluding Holidays. This plan has some different capabilities as well, offering 24/7

Can I have regular onsite visits?

Absolutely, in fact, we encourage every client of ours to have regular visits. Most productivity affecting IT issues go ignored until the IT person “walks past”.


Do you support Tablets and Phones?


Absolutely, we live in an age where everyone is connected all the time and we can assist your team with this. They will need to be included in the Agreement for unlimited support

Is there a minimum of a price I need to pay for SOS Support services?

Monthly Packages Start at $20 per user per month

What is the SOS Support coverage area?

Salt Lake City, Park City, Heber City, Murray, Sugarhouse, Midvale, West Jordan, South Jordan, Riverton, Herriman, Saratoga Springs, American Fork, Pleasant Grove, Orem, Provo, Springville, Highland, Layton, North Salt Lake, Bountiful, Kaysville, Ogden, South Ogden, West Valley, West Valley City, South Salt Lake, Greater Salt Lake Area, Wasatch Front, Jeremy Ranch, Kimball Junction, Sandy, Draper, Taylorsville, Fort Union, Magna, Tooele, Stansbury Park, Tooele County, Salt Lake County, Davis County, and Utah County

What if I’m just starting my business?

Don’t worry! We’ve supported brand-new businesses.

When is After-Hours Support Available?

Simple, 24x7x365. Whilst we may not be able to respond as fast as we can during business hours, we will always aim to do our best. After Hours / Emergency rates apply

What technologies do you support?

We have in-house experience with loads of different technologies (Microsoft, Apple, Google, Linux, and much more)

Can I cancel my Agreement?

Absolutely: if we break any of the conditions, our commitment to you is then you have grounds to cancel your agreement with us and walk away.

Do you have standard forms we can use?


Absolutely, we have a vast array of Computer and Email Policies, Privacy Policies, and Other forms. Ask us for more details


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