Meet the SOS|Support Team – Utah’s Premier IT Tech Support

Jason Kidman, President & Consultant

Jason has over 18+ years of professional IT & Technology Experience; and 15 years of Business & Consulting leadership experience, with a proven track record for building and optimizing strong Client and Partner relationships. Jason’s key function is to insure our team is enabled with the best staff and our clients are enabled with the best possible support. Attention to detail and follow through have been key to the growth of SOS|Support.

Michelle Atkinson – VP of Operations

Michelle has garnered 15+ years of Customer Service, Leadership, and Business Administration experience. Her main functions within SOS are creating key foundation processes; billing and finance; supporting our team; and building unique relationships of trust with clients. Her influence has helped SOS build the cultural identity and integrity that we are known for.

IT Support Specialist

Geoffrey Gentry – IT Consultant & Support Specialist

Geoff  is responsible for maximizing performance and inefficiencies between SOS|Support and our Clients. His attitude and overall profesionalism all while providing Premier I.T. support to the SOS family of clients.

Geoff manages the technical department and has a background in QA (Quality Assurance) and management – both of which he applies to the way he helps SOS|Support be the best at what they do.

Jon Perry – IT Technical Support Specialist

Jon is an extremely hard worker and always goes above and beyond what is expected of him. He strives to build a great relationship with our clients. His exceptional attention to detail and over a decade of professional experience set Jon apart from other I.T. specialists in Utah.

Danny Lueck – IT Tech Manager

Danny comes to us after spending 9 years with the Geek Squad, winning multiple accolades and awards including the best customer service award in the nation for all Best Buy Geek Squad locations. Danny wears many hats as Tech Manager but at the heart of his service is a desire to help others around him succeed and to help our clients in any way possible.

Jonah Matthews – IT Technical Support Specialist

Jonah applied and was brought on to SOS Support through an 8 week internship. In such time he assisted with multiple technical projects. Jonah has since completed the internship and is now a part of the full time staff. Jonah’s skills are beyond his age. He has extensive Windows and Networking experience and excels in Linux and other open source operating systems. We are excited to have Jonah part of our IT Support team. Jonah is personable, professional and is great with communication.

DaShawn Jones – IT Technical Support Specialist

DaShawn comes to SOS Support with 6 years of professional corporate I.T. experience. DaShawn excels with clients through good communication and interaction, striving always to leave the customer well informed and well taken care of. Very personable and professional, he is always happy to help.

Adam Mickiewicz – IT Consultant

Adam plays a key role in planning, troubleshooting, deploying and documenting client issues with servers, switches, firewalls, networks, hardware, software and more. Adam is key to the technical support team with his incredible attention to detail and ability to study new issues and come up with resolutions. Adam is often given the responsibility of researching new challenges or client services. SOS|Support is able to provide a more thorough level of IT services thanks to Adam.

Tyler Kidman – IT Toolsets Technician

SOS Support has been pro-active since the company inception in 2004 with preventative maintenance, Operating System patches, updates and more. Tyler’s attention to detail and extreme level of organization and scheduling allow him to provide strategic maintenance and service behind the scenes for our clients. Tyler has over 5 years of IT experience.

Courtney Snarr– Client Support

Courtney brings a combined 20+ years of customer service experience and raising children to teenage years! Courtney is pro-active and a joy to be around. Her #1 goal is to head up the 20 minute response time for all communications coming into SOS for IT support requests. She is an extremely hard worker with a happy and eager to help work ethic.

Crystal Painter – Office Manager & Executive Assistant

SOS Support has one of the most demanding back-offices of the IT Support industry in Utah. Size for size, SOS Support demands more client relations, client follow up, and over-sight of the health of client networks and demands. Crystal Painter brings a high level project management background and executive assistance experience to help navigate the growth of the company. Crystal also brings a unique organized skill set to the company to help the business stay organized in its “happy to help” complexity of systems and processes.

Greg Prawitt – Sr. Level Data Engineer

Greg comes to SOS providing an expert service with over 30 years of professional experience and a military background. Greg is dependable, professional and one of the best in the industry. Greg brings his expertise to anything from small troubleshooting projects to complete network overhauls.

Jose Gutierrez

Jose joined SOS|Support in 2017 as a Tier 3 / Level 3 Engineer. Setting our service offerings apart with one of the highest level engineers around, we are pleased to have Jose on our team and enhance our portfolio options including Engineer Cloud services such as Azure, AWS, Office 365 and on premise Engineer for Servers, Networking and more.

Tatiana Rivers – Social Media

Tatiana comes to the team as social media and blogging expert. Tatiana’s early career began in the culinary world where she owned an event catering company and cafe. As a business owner the importance of an effective marketing campaign resonated with her strongly, in particular social media. She loves blogging and creating graphics.

Having the perspective of what it means to run a business, and the challenges that come with it, provides Tatiana with unique insights as an Account & Media Manager. She can put herself in the shoes of her clients and with this understanding creates personalized campaigns that will increase their online presence and grow their business.