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Jason Kidman

President & Consultant

Bio

Jason has over 18+ years of professional IT & Technology Experience; and 15 years of Business & Consulting leadership experience, with a proven track record for building and optimizing strong Client and Partner relationships. Jason’s key function is to insure our team is enabled with the best staff and our clients are enabled with the best possible support. Attention to detail and follow through have been key to the growth of SOS|Support.

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Scott Gentry

VP of Operations &
Business Development

Bio

Scott has over 25 years of Senior Management experience; primarily in the Manufacturing Sector. His passion is continuous improvement, implementing proactive solutions, problem-solving, and servicing key client relationships. Scott’s primary role is to make sure that our team provides the best quality service and value to our clients, ensuring that a partnership with the SOS team will help our clients find success.

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Ryan W.

IT Engineer I

Bio

Ryan is a former department head and project manager with 10 years’ experience maintaining IT environments for small and medium-sized businesses.  He is skilled in SharePoint development, network optimization, VMware & virtualization, and project planning.   Ryan is passionate about physical, network, and data security solutions coupled with disaster recovery and business continuity planning.  He has a wealth of expertise in designing, integrating, and maintaining security systems.  In his spare time, Ryan enjoys Jeeping, photography, and traveling the world.

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Michael B.

IT Support Specialist

Bio

Michael is a technician with an eclectic and varied skillset. He has experience in everything from legacy hardware to film production. His keen eye for standards and best practices and his attention to detail make him a great asset on larger, more complex projects. Michael also has a strong customer service background allowing him the ability to easily bridge the gap between the technical world and the end-user and is driven to help give our clients every advantage in today’s business landscape.

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Corbin B.

IT Support Specialist

Bio

Corbin has been supporting networks and systems for nearly 10 years throughout Utah. He brings a vast amount of technical experience from several different settings including multiple MSP and Corporate environments. His passion and determination for troubleshooting and problem solving is what will keep you and your users online and working optimally, efficiently and securely.

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Keith W., M.S.

IT Engineer III

Bio

Keith is our Senior Engineer and Master Architect and is an expert in Strategically Modular™ Planning. He is an expert at everything technology. He has the ability to look at a system and see the weak points, and where it can be strengthened. With over two decades of IT experience across thousands of customers and hundreds of technology hardware and software platforms, Keith KNOWS what will work
and what won’t. Plus, he will help you translate this to your Managers for their understanding and buy in. He lives and breathes quality and win-win-win solutions.

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Nathan P.

IT Engineer II

Bio

Nathan is our Senior Engineer and Systems Specialist. With two decades in the tech industry, he has seen it all. He is available for questions, as well as working with you on your challenges and projects. Nathan has managed IT teams and departments and can assist you in dealing with your Team’s questions and challenges. In addition, Nathan understands budget constraints and works tirelessly to bring our clients’ projects in on time and within budget. He embraces our win-win—win culture and supports you by delivering excellence… on time

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Josh L.

IT Engineer II

Bio

Josh is our Level 2 Engineer and is our day to day high level engineer support. Josh’s technical knowledge is broad and deep with years in the industry both at the SMB and Enterprise
levels. He is a favorite with customers because of his ability to put them at ease while getting to the nature of their questions quickly. His customer service skills rank as expert and he is meticulous in providing solid documentation and follow up. Josh is firmly committed to our win-win-win culture and works tirelessly to meet customer requirements.

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Julio L.

IT Back-end Support Specialist

Bio

Julio has a bachelor’s degree in Information Technology and previously was an IT Administrator for a company supporting 300+ users. Julio is an expert with Sonicwall Firewall’s, Endpoint Security, and Backup Solutions. His primary role is to help with all the daily monitoring alerts, backup alerts, LAN alerts, etc. He is also an integral part of our proactive maintenance services.

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Courtney Snarr

Client Support

Bio

Courtney brings a combined 20+ years of customer service experience and raising children to teenage years! Courtney is pro-active and a joy to be around. Her #1 goal is to head up the 20 minute response time for all communications coming into SOS for IT support requests. She is an extremely hard worker with a happy and eager to help work ethic.

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Crystal Painter

Service Delivery Manager

Bio

SOS Support has one of the most demanding back-offices of the IT Support industry in Utah. Size for size, SOS Support demands more client relations, client follow up, and over-sight of the health of client networks and demands. Crystal Painter brings a high level project management background help navigate the growth of the company. Crystal also brings a unique organized skill set to the company to help the business stay organized in its “happy to help” complexity of systems and processes.

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Liz Meyer

Billing & Bookkeeping Specialist

Bio

Liz has a vast knowledge of bookkeeping and financial accounting skills. She has brought innovation, enthusiasm, and a strong work ethic to our team. Her youthful energy inspires the team daily. Currently, Liz is a college student at the U of U. In and out of the office, she has a meticulous yet efficient personality that gives her the ability to work quickly but precisely. 

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Tyler Kidman

IT Support Maintenance Specialist

Bio

SOS Support has been pro-active since the company inception in 2004 with preventative maintenance, Operating System patches, updates and more. Tyler’s attention to detail and extreme level of organization and scheduling allow him to provide strategic maintenance and service behind the scenes for our clients. Tyler has over 5 years of IT experience.

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Miguel D.

Sr. Level Data Engineer

Bio

Miguel comes to SOS providing expert service with over 10 years of professional experience. Miguel is dependable, professional and one of the best in the industry. Miguel brings his expertise to anything from small troubleshooting projects to complete network overhauls.