SOS Auto-notifications in Tickets

We are excited as nearly 5 months of coaching/training on our ticketing system looks to bring an improved client experience. Our client support issues are being managed through Priority, Urgency, and SLA’s. Our technicians are getting away from ticket lists, and working out of awesome dashboards which provide the next ticket based on the SLA.

 

One of the first roll-outs will be when our technician starts working on a service call or a ticket, the primary contact will receive an email notice that we have started. When we complete it, you’ll get another auto-notice of completion. One of the goals behind this is because I.T. support can require urgency – to help reduce anxiety in ticket contacts, we want to keep you informed in real time of our progress!

 

Here is just one of a dozen or so dashboard widgets that we run by:

auto notifications

 

Free Generational Talent Training Invitation

 

I’ve known Karin Palle since I went through the Goldman Sachs 10,000 Small Business education in 2015. This was instrumental for me in building a business that would service our clients to the highest level – and we keep building upon that. We have been working with Karin over the past few months in the context of her providing us with business consulting. I will let her LinkedIn resume speak for itself:

 

https://www.linkedin.com/in/karin-palle-slc/

 

Karin has kindly offered our team at SOS and our clients her flagship training on Generational Talent in the workplace to help managers, leaders, and employees understand each other based on their generation (other factors do come into play besides their age, but I’ll leave that to her to educate on!). I promise this will not disappoint.

 

The following is the invitation from Karin:

 

Instead of sending cards, chocolates, or other goodies for the holidays to show my appreciation to customers, my favorite managers, and referral resources, I decided to give the gift of knowledge and ideas to support your efforts to have a successful 2024!

 

The first gift I would like to give is the Understanding of How Generational Gaps Can Affect Your Growth and Profitability.  Feel free to send the links and details below to your team members, clients, or other individuals who can benefit from understanding the language of the Generations.

 

Choose one of these dates/times:

 

Thursday, January 25th at 7:00 a.m. to 8:00 a.m.

https://www.eventbrite.com/e/understanding-how-generational-gaps-affect-your-growth-profitability-tickets-793153191547

 

Friday, January 26th at 11:00 a.m. to 12:00 p.m. 

https://www.eventbrite.com/e/understanding-how-generational-gaps-affect-growth-profitability-tickets-793294082957

 

 

Karin’s Podcast: The Optimistic American Podcast:

YouTube: https://youtu.be/PQo-PzRXPmA?si=R6M4O9xa0sN1JdNr

 

I hope to get the opportunity to share my expertise to thank you for your support in one or more of these workshops.

-Karin

 

 

——————————————–

 

Mailing Address Change:

Please send all mail correspondence to the following address and no longer to the Draper PO Box.

 

SOS Support

1098 W South Jordan Pkwy #106

South Jordan, UT 84095

 

——————————————-

 

For the latest cyber-attacks reports, follow these links:

 

https://www.cisa.gov/uscert/ncas/current-activity

https://www.csis.org/programs/strategic-technologies-program/significant-cyber-incidents

 

Thanks,

Jason

——————-

Jason Kidman

President

SOS|Support

801-563-9700

 

 

SOS Support Core Values

 

Relationships | Responsiveness | Services | Communication | Solution Driven

Tags: