26 Apr What is I.T. Support And Why Your Company Needs It.
What do you think when you hear the phrase I.T. support? Many people are not sure what exactly I.T. support means and how it helps them. It is a mysterious world full of computer geeks and robots that somehow fix things when your computers and other technology aren’t working. Officially, the definition of I.T support (per Wikipedia) is:
“Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods.”
This covers a wide area and is complicated to understand. When you buy an electronic product such as a computer or smartphone, you can get some technical support with a warranty that offers call in support. There is also tech support available online through YouTube as well as many forums where you can post questions. So, the term “I.T. Support” is now more confusing than ever.
Companies that specialize in I.T. Support exclusively try to take that confusion out. At SOS Support we make it crystal clear on our website which areas and industries we specialize in, what our services are and how we can help you with your I.T. needs.
Why Your Company Needs I.T Support
Time is money for every business and with the dependence that every business has on its operating system, having a good support team for technical issues is smart management. Not only do you need trustworthy support but also someone that can respond immediately. SOS Support exceeds industry standards with a 20-minute response time (during business hours). Problems can happen at any point, 24/7 and every business should have a company that can provide fast in-person or remote support. We know that the minute there is a technical issue, your business can freeze up, costing you time and money not to mention the stress and anxiety that occurs for staff and owners.
If you want to avoid being in a stressful I.T. related situation with your business, you should consider hiring a company like SOS Support. Opt for peace of mind and great service for your business.
Outsourcing your technical support is also a great way to get the help you need at a reasonable cost which is important for small and medium-sized businesses that can’t afford a full time tech support employee.
If you don’t have an I.T. Support company that looks after your company, it’s time you gave SOS Support a call.