11 Mar Expert Solutions for Business IT Services: SOS Support Leading the Way
I. Introduction to SOS Support and Business IT Services
SOS|Support is a leading IT support services company for Small Businesses in Utah. We help small businesses (less than 50 computers) maintain and manage their IT infrastructures and resources. SOS|Support will improve your business and employee efficiency saving you time and money.
When we first start with a new small business client we look at their existing IT infrastructure including computers, cabling, servers, software, demands, needs, and drawbacks. After analyzing everything we are able to provide unbiased opinions to help small businesses improve efficiency. Our clients love us because we are fair, reasonable, pro-active, and want what is best for the client.
Most small businesses rely on computers for day-to-day tasks. A computer running 25% below efficient speed can directly be correlated to a 25% loss of employee efficiency. SOS Support’s computer support services will provide different solutions to increase efficiency. IT support has never been easier than with SOS.
What we do:
- Real-time Network Monitoring
- Training on your applications
- 24/7 Support
- Repair and upgrade computers and devices as needed
- Backup computer and server data
- Remote support for quick troubleshooting and monitoring
- Website blocking
- Block sites like Facebook, Twitter, shopping, etc.
- Block all employees or choose which employees to block.
The need for IT consulting services is higher than ever. With technological advances occurring so rapidly, organizations of all sizes need help maintaining existing infrastructure while taking on new initiatives or upgrades.
Relying solely on in-house IT staff to get everything done can often result in significant delays to the rollout of line-of-business applications and other IT-dependent systems for employees and customers. These types of delays can have a negative impact on efficiency and your company’s ability to remain competitive in its marketplace.
SOS Support can help your company take on IT projects, so they’re delivered on time and within budget. We provide professional IT consulting services in Utah, helping you with end-to-end solutions – from design through implementation, testing, and ongoing support.
Our IT consultants will be there to ensure that you are doing the right things, implementing the right technologies and getting the best return on investment possible.
SOS Support has substantial expertise in providing strategic IT Consulting Services and premium-level support for a wide range of vertical markets. Since 2004, SOS Support has been known for its capability to deliver results-oriented solutions to clients of all sizes in Utah.
II. Managed IT Support Services
SOS Support provides unique, tailored solutions and Fully Managed IT support services for businesses in Utah. Our dedication and experience allows us to support all I.T. functions of your business. We also tailor to Executive Home Offices including Fortune 500 CEO’s.
SOS|Proactive – IT Preventive Maintenance
The managed IT support services of SOS Support are focused on being proactive. SOS Proactive is targeted towards preventative maintenance.
With SOS|Guardian, SOS|Support receives instant notifications regarding client’s servers and computers. SOS|Support will be on-site within 1 hour for critical cases once a notification is received. Access server and computer status in the client log-in. The client log-in allows each client to initiate and view the status of any outstanding issues or projects, as well as a history of past problems and repair descriptions.
SOS|Offsite Backup is another service used for preventative maintenance. Offsite Backup is on a secure enterprise-level encrypted cloud backup. Client’s will be able to receive daily logs in the offsite backup.
Don’t see the service you are looking for? We likely do it. Contact us to be sure!
We offer packages to make IT simple
Though we are completely agile and flexible, we offer packages that take the guesswork out of selecting services. SOS|Support will provide one of three solutions for your business needs. We can offer everything from a set fee based on number of computers and servers in a monthly fee schedule.
We can also offer you just call when you need support also known as “Break-Fix.” And of course is our most popular Hybrid service model – We custom tailor to your needs and budget to setup a mix of pro-active/re-active and at what cost is within your budget.
III. Cybersecurity Solutions
In 2022, the average number of global cyberattacks increased by 15.1%.
To protect your business in the coming year, it’s important to watch the attack trends. What new methods are hackers using? What types of attacks are increasing in volume? Knowing these things is important. It helps you better update your IT security to mitigate the risk of a data breach or malware infection.
We’ve pulled out the security crystal ball for the upcoming year. And we’ve researched what cybersecurity experts in Utah are expecting. Here are 6 steps we apply to build a cybersecurity program:
Identify all data categories and sensitive data that you keep
Every organization keeps, processes, and sends sensitive data to conduct business, whether it’s consumer payment information, patient health records, personal financial information, or intellectual property. It is our responsibility as a business to preserve it. To do so, we first recognize the kind and type of sensitive data they hold.
Define the location of such information
After determining what sensitive data they have, we establish where it is kept. Is that information stored in spreadsheets or text documents on file sharing, in addition to obvious places like databases? They can’t safeguard sensitive data if they don’t know where it is. It may be hard to safeguard every device (computer, mobile device, etc.) in their businesses. However, we identify sensitive data in their environment and establish controls around the operations that store, process, or transfer it.
Make a list of all the hardware and software components in your network
As basic as this may appear, it is an area where firms are most harmed, including the infamous Equifax incident. When serious vulnerabilities are disclosed, we know which devices in their environment must be updated or patched. Keeping track of their hardware and software components is essential for developing a good cybersecurity program.
Create a strategy for training workers and users on cybersecurity best practices
Cybersecurity is a business issue that necessitates the establishment of a security culture. Finally, the end users who handle sensitive data are responsible for its protection. They may unwittingly put you in danger if they do not know or appreciate their duties for securing sensitive data and working securely with a corporate computer system.
To secure your systems and data, we are educated enough to spot and report phishing assaults and baits, as well as be knowledgeable on password management.
For external network access, use multi-factor authentication
Many businesses have staff that has remote access to company technology. In most circumstances, just a password protects access to important systems and data. User-selected passwords are often readily guessed or retrieved by a simple e-mail phishing attempt, according to experience.
If multi-factor authentication is not needed for all remote access, an attacker with a password will have a little problem accessing remote services, which usually results in access to sensitive data.
Nearly half of the events handled by our forensic and incident response team at LBMC Information Security in the last six months might have been avoided if multi-factor authentication had been installed for systems that provide remote access, particularly email platforms.
Find a reliable partner who can assist you
When it comes to successful cybersecurity, the most typical issues that firms encounter are a lack of time and manpower. Having a third-party undertake penetration testing or risk assessments for your firm is critical for obtaining independent validation that your cybersecurity program is successful and your sensitive data is as safe as possible.
IV. Cloud Computing Services
The advantages of Cloud Computing have immensely transformed IT departments and digital value chains over the last few years. Cloud computing is rapidly altering the IT landscape and companies are investing a portion of revenue for upcoming cloud innovations. Without a doubt, cloud technology will skyrocket and will stay for good.
We offer cloud computing support and consulting services in American Fork, UT. Our expert cloud computing consultants can help you identify the best cloud solutions for your business and then help you implement them into your business, so you can start benefiting from all that cloud computing has to offer.
The Demand for Cloud Computing Consultants
Professionals competent in swiftly and effectively managing the cloud are highly sought-after. Our cloud computing skills are incredibly valuable and we take pride in partnering with businesses for cloud consulting or management. Our consultants have impressive technical experience in working with many 3rd party cloud platforms and solutions.
According to a study, big businesses face $258 million annually due to the lack of cloud expertise. SOS|Support can be a great cloud resource for your growing business-If your business needs to implement or advance its cloud infrastructure SOS|Support is your local authority for comprehensive cloud management.
What Can A Cloud Consultant Do For You?
The SOSSupport team consists of technical consultants, engineers, project managers, and developers. We take our solution knowledge seriously and hire only the top industry professionals with the right skills for the job.
Our team of cloud consultants will help you assess, implement and manage a cloud solution to suit your needs. You can maximize your return on investment with the assurance of our secure and reliable network.
Our consultant’s expertise in cloud computing makes us highly capable with these applications:
- Azure
- Sharepoint
- Microsoft Dynamics
- Office 365
- Skype for business
- .NET
- Systems Center
- SQL Server
- Exchange Server
- Windows Server
We’re Ahead Of The Rest
We’re ahead of the rest because we’ve been using the cloud for over a decade. Our experts have gained insights into the strengths and weaknesses of different cloud technologies, resulting in strong partnerships with a variety of vendors.
When you engage with us, we’ll carefully evaluate your business objectives before recommending any particular cloud technology.
Outsourcing your cloud consulting needs to SOSSupport lets you save time, money and energy. Contact us today to learn more about our cloud offerings.
V. Remote Support and Microsoft Dynamics 365
SOS Guardian – Remote Network Monitoring
The Guardian is your remote SOS Support Solution. SOS|Guardian is a tool installed on computers and servers that give remote support with 24/7 monitoring. When you include SOS Remote Support on your systems you will be up and running faster saving drive time to your location. Up to 80% of all fixes can be done remotely and quickly. We can often be connected within 30 minutes remotely for support tickets.
Benefits of Using SOS|Guardian:
- Remote support ability
- 24/7 monitoring
- Weekly email status updates on all computers
- Instant notification sent to SOS|Support of server going down or virus detected
- 24/7 client enabled status dashboard accessible online
You can check why Microsoft Dynamics 365 is necessary for your business reading our page: Microsoft Dynamics 365
VI. Conclusion: Why Choose SOS Support for Your Business IT Services
- 24x7x365 Responsiveness: SOS Support ensures constant availability to address your IT concerns. Whether it’s day or night, you can reach out via phone, email, or their portal, and they prioritize resolving your issues promptly.
- Flexible Services:
- SOS Hybrid Services: Designed for small businesses on a shoestring budget, starting at just $20/month per computer.
- SOS MSP Fully Managed: A comprehensive solution that acts as your virtual IT department. It includes cybersecurity, disaster/data protection, proactive support, maintenance, monitoring, and unlimited assistance—all at a lower cost than hiring an employee.
- Recognition and Awards:
- SOS Support has received the “Utah Top 100” Fastest Growing Company awards for 2017 and 2018.
- They’ve been featured in the 2017, 2018, 2023 Next Gen 250 list as a standout “Cutting Edge” IT Solution Provider.
- SOS Support has also earned the coveted Global Top MSP 501 Award in Utah.
- Client-Centric Approach: SOS Support takes a fact-driven, consultative approach. They prioritize integrity, strong values, and great communication to ensure clients feel supported and valued.
If you’re looking for reliable IT support, consider reaching out to SOS Support. We focus on building win-win relationships and tailoring services to meet your specific needs. Contact them for a no-charge consultation and experience their commitment to excellence! 🌐
