Outsourced IT Support for Call Centers

IT Solutions & Security for Call Centers

 
Outsourced It Support for Call CentersWhen you’re a small business exclusively focused on providing great customer experiences you need to operate on a high performing, multi-channel network center. Spend less time hassling with computers and network infrastructure and spend more time focusing on your clients. SOS|Support will improve your business and employee efficiency saving you time and money.
 
When we first start with a new call center we look at their IT infrastructure including computers, cabling, servers, software, demands, and security. After analyzing everything we are able to provide unbiased opinions to help businesses improve efficiency. Our clients love us because we are fair, reasonable, pro-active, and want what is best for the client.
 
Whether we’re implementing a new high speed punch down or upgrading your cable management system we’ll make sure you’re satisfied and leave you with a clean look and feel to your server room.
 

Security System

We offer excellent security systems making sure all exterior doors are secured with Mag Locks that allow employees to use a punch in and punch out system. We also provide security systems for individual offices offices that need it.
 
SOS Support can install security cameras on all building entrances, inside the building and in parking lots if desired. Need to have a secure room? We also have security door systems with mag locks to keep any office safe and secure. Both our camera and security systems are upgradeable to allow more devices to be added.
 

What We Do:

  • Set-up systems upfront to keep them running smooth so that ongoing support is needed less often
  • Upgrade Servers and monitor network infrastructure
  • Install, manage, and update virus, spam and spyware/malware protection software (security)
  • Install and manage software updates and patches
  • Back up servers and workstations
  • Install and manage firewalls
  • Provide anywhere access to your email
  • Provide 24/7 monitoring

 

SOS Support Will:

  • Provide an assessment comprised of tools, reports, policies and procedures
  • Reduce the complexity, fuss and presumptions of complying with the law
  • Ensure your practice is up to date, safe, and secure

 

What You Should Consider:

  • SOS|Support provides a security risk assessment, we take an audit how your practice secures ePHI.
  • SOS|Support provides practice’s with the necessary safeguards to comply with meaningful use.
  • SOS|Support uses various tools to obtain system information and possible vulnerabilities in order to document, correct and establish policies and procedures.

 

How does SOS Support differ?

We help you review and define policies and procedures. We help you with your network documentation, contingency and disaster recovery planning. We do up front support and service to your network to reduce the amount of follow up visits, ultimately saving you lots of money. Find out how we can help set-up and optimize your call center by calling SOS Support at 801-563-9700 or submitting a form online here.