Case Studies

Here you’ll find case studies that highlight some of the results SOS|Support has had with some of our different clients and what we had to do to get there.

Intermountain Neurology poses one of the most challenging network overhauls


The Challenge:


Before-1Intermountain Neurology and Skyline Pain Clinic (Referred hereafter as INC) is a leading Pain and Neurology clinic in northern Utah.  Running an old version of GE Centricity Practice Manager (PM), the clinic was in desperate need to upgrade. The hardware was out dated, existing routing cables have been patched together in a re-active manner, making a non-manageable networking hub.  Multiple computers were slow, inefficient, and contained many viruses.  To top it all off, the network Firewall was located behind some power supplies making it impossible to access without dropping the internet in the clinic.


Our Approach:


Before-2Due to the complexity of this project, we had to approach it in multiple workflows. We first developed a report and met with the owner and Practice Administrator to go over each phase. The 7 phase approach included activating a HIPAA compliant firewall, upgrading the networking closet, and upgrading multiple servers with a Virtual Server Host running five Server operating systems.

Their server closet required a major overhaul to maintain organization and efficiency. With the team and expertise at SOS|Support we were able to inspect the complete routing of the cables. Utilizing what was already there and only replacing what was absolutely necessary, our goal was to install a Server Rack, updated patch panels, and a beautiful wire management system. Casey, our network specialist said “it was one of the trickiest jobs in the recent past.”

DuringWhile this project was under way, we had already begun consulting with GE and the Client and establishing the proper specifications for a new Server. Working with our Dell Premier Server Consulting team, GE Support, and SOS|Support’s server specialists, we were able to clearly define a final product and custom order.


The Results:


After a lot of detailed meticulous planning, hard work, and implementation, over a period of 2 months all these phases were completed. Our Level 3 support engineer’s were able to upgrade the GE Centricity CPS system from version 6 to version 11, keeping a need for GE Support out of the project thereby saving the client upwards of $4000 in GE support fees. This alone was an incredible accomplishment.


The server closet turned out great. We separated the VOIP phone systems from the Computer Data Network and improved performance on both systems. The network is now HIPAA compliant and top level security is now fully engaged.  The end result is truly something to be proud of. SOS|Support is happy to now be serving Intermountain Neurology and Skyline Pain Clinic providing top level support including SOS|Guardian services to systems for remote support, SOS|Backup for offsite backup of the companies most critical data according to HIPAA standards. Also implemented was a gold standard Email System through Google Apps for Business.

Since implementing the upgrades and through an efficient Practice Administrator, the client’s needs for technical support has decreased, the appearance of new viruses and malware has diminished, and employee efficiency has gone up substantially. “SOS|Support has done a great job in upgrading our system and making us more efficient” says Debbie Henderson, Practice Administrator. “We are impressed with the detailed and efficient approach of our new I.T. company.”

Southwest Family Medicine


The Challenge:


Southwest Family Medicine is a established Family Medical Practice in West Jordan. We were first introduced to them through Jordan River Family Medicine, another well established Practice in South Jordan. The first call to action was a complete system down. We went in and first thing noticed was the age of the equipment and the patched pieces throughout the years. We also noticed right away the servers were from approximately 2005 (Network Control System) and 2007 (Medical Record System).

Once of the hard drives was also out of commission. The client was running a backup nightly to a pre-configured backup set.


Our Approach:


We had to take this in multiple phases: 1) get the client back and running ASAP. 2) Establish a short term resolution for reliable operations 3) Overhaul the server closet and 4) Design a new infrastructure from the ground up for future growth and higher speed and efficiency.

Initially we quickly tore out all the existing networking cables, and network switch. We installed a new network switch, Server network card, router and all new patch cables temporarily. We were able to get them back online. We then established a short term resolution which worked successfully.

All of the cabling was like a spiderweb. We came in over a weekend and installed a half server rack on the wall and installed a new Dell Powerconnect 48 port switch. We also move all their phone lines to be VOIP ready in case they choose a VOIP option in the future to save the client future costs. At the end of phase 3 the server closet looked impeccable, and would only look better in the near future.

Phase 4 consisted of alot of homework, determining the best short and long term solution. We chose to recommend an upgraded Firewall which provides Content Filtering, Antivirus and Antimalware and a HIPAA compliant advanced Firewall feature set. We chose to recommend a Dell server which would be virtualized into 5 servers including the new network controller and a beefy new Medical Records server. We also were able to provide a dedicated file and print server and a fast Remote Desktop system for the providers and staff to login through a VPN.


The Results:


Southwest Family Medicine network overhaul was a complex task but was fun and accomplished in every phase. We love to see efficiency and reliability increases. They now have the specifications met for years of growth and scalability. Also we have a network infrastructure that we can maintain and support at a high level!

Since implementing the upgrades and with the help of Lorrie, the Practice Administrator, their needs for more costly technical support have decreased. “Jason and his team have been fantastic! Our office had to do a complete overhaul on our computer system. It has made all the difference in the world and was done in a timely manner. “