The core of SOS Support's business is to treat every client with the best professional service at an affordable price while establishing win-win relationships. SOS was built on the foundation of customer service with these 4 focuses:
Connecting Is Our Top Priority
SOS Support makes the IT experience uncomplicated for our customers by being connected constantly for easy communication. You can make one call, send an email, or open a ticket in our portal and be rest assured your IT issue is our priority. We pride our company on communication, reliability, organization, reputation, client satisfaction, and personalized service making your experience with us an easy one.
High Quality It Support Done Right The First Time
SOS Support provides high quality, unique, tailored solutions and Fully Managed I.T. solutions for businesses. Our clients are the most important part of what makes SOS a successful company, which is why we provide the best service we possibly can. This quality of work is what sets us apart from other IT companies along the Wasatch front and Salt Lake City.
We Make Your Emergencies Our Emergencies
We provide pro-active service and constant IT support for our customers offering a variety of services depending on needs. Here is a list of our service options in order from emergency to typical support.
1. Emergency Support
These customers need emergency support as soon as possible. We take care of these customers within an hour window.
2. SOS Support
This is a high priority support for customers just below emergency support. We ask for a 4-hour window.
3. After Hours Emergency & After Hours Scheduled Support
We provide this service regularly for our clients.
4. Typical Support
Typical support is 1-3 days out, scheduling on the next available time slot. This support is tailored to the less urgent IT needs.
Services and Packages Tailored For Your IT Needs
SOS Support is competitively and aggressively priced. We offer select services and packages for customers to take the guesswork out of selecting services, making your IT experience trouble-free.